Shipping policy
Technology & Electronics
In-stock technology and electronics orders are generally dispatched within 1 business day.
Once dispatched, please allow approximately 2–5 working days for delivery, depending on your delivery location and the freight provider.
Estimated timeframe:
- Dispatch: Same or next business day
- Delivery after dispatch: Approximately 2–5 working days
Furniture & Large Items
Furniture and large-item orders require additional processing and may be delivered using specialised freight services.
Please allow approximately 5–10 working days for order processing and dispatch. Once dispatched, delivery generally takes:
- Metropolitan areas: Approximately 3–5 working days
- Regional areas: Approximately 5–7 working days
Estimated total timeframe: Approximately 8–17 working days, depending on product availability and delivery location.
Important Delivery Information
All dispatch and delivery timeframes are estimates and may vary depending on product availability, supplier processing times, delivery location, freight requirements and circumstances outside our reasonable control.
Some products are fulfilled and dispatched directly by our approved supply partners. Where an item is unavailable, on backorder or subject to a significant delay, the Smiths City team will contact the customer with an updated estimated timeframe and available options.
Customers will be provided with tracking or delivery information where available once their order has been dispatched.